How we care Costs - More Information Costs - More Information Murray Haven Homes offers high quality care to all who have an assessed need, regardless of your financial situation. The Australian Government subsidies a range of aged care services in Australia. The My Aged Care website offers a Residential Care Fee Estimator to help you estimate what aged care fees you may be asked to pay. Residents are required to submit a Request for a Combined Assets and Income Assessment with either the Department of Human Services or the Department of Veterans’ Affairs. Murray Haven recommends submission well in advance, as processing can take up to 4 weeks. Residents who have not yet completed, or refuse to complete an assessment, are categorised as a non-supported resident (see below) and are required to pay full charges until an assessment is competed. Any additional amounts paid by the resident will be refunded following the outcome of an assessment. It is important to note that residents are classified in three categories for funding and charges: Fully Supported Residents with assets below the minimum permissible asset amount (currently $49,500) as determined by the completion of a Centrelink Income and Asset Assessment. Partially Supported For residents with assets over $49,500 and up to $168,351.20 as determined by the completion of a Centrelink Income and Asset Assessment. Non-Supported For residents with assets over $168,351.20 as determined by the completion of a Centrelink Income and Asset Assessment. Provider Responsibilities Murray Haven Homes will complete an Aged Care Entry Record for each new resident on entry. The Aged Care Entry Record includes details on the agreed price and the resident’s elected method of payment. If the resident has not chosen their method of payment at the time the Aged Care Entry Record is first due to be submitted, these details will need to be updated once known and re-submitted by the service provider. Financial Hardship If you believe that you will face financial hardship in paying your aged care costs, you can ask to be considered for a financial hardship assessment. Please contact the Department of Human Services on 1800 227 475 or the Department of Veterans’ Affairs on 133 254 to see if you are eligible for this supplement. Further Assistance The Department of Human Services Financial Information Service (FIS) Officers can provide detailed information regarding aged care fees and charges and the effect these fees might have on your pension or superannuation. This is a free service for all Australian residents. To speak to a Financial Information Service Officer please contact 132 300. For additional general information, please refer to the following websites: My Aged Care The main entry point to the aged care system in Australia. It provides information and tools to assist and support older people in their care. Department of Health – Ageing and Aged Care Provides information, tools and resources to support the aged care sector through evidence-based policy, well targeted programs, and best practice regulation. The National Aged Care Advocacy Program Provides free, independent, confidential advocacy support to older people (and their representatives) receiving or seeking to receive Australian Government funded aged care services. Aged Care Complaints Commissioner Supports you to resolve concerns about aged care services.